Help Your Community Thrive…Give Ideas!

Has one of your favorite local stores gone out of business? Do you know any small-businesses owners that are struggling? Do you want to contribute to your local community? Would you help me gain ideas for my “At Your Service” Customer Service column for June? The topic is:  “Special touches that will make customers want to return to your store.” Here are three ways to...
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Trust Builders!

Trust! Too often we try to sell someone on trusting us. We try to “WOW” them, to get them to believe in whatever we’re selling. This may work on in the short haul. But in the longer haul, after the sale, any hyped-up trust is put to the test and often broken because true trustworthiness wasn’t there in the first place.  The follow through is missing.  The promised relationship...
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